Professional Development

 

Our professional development programmes are typically designed for non-managerial staff. Working with individuals on a one-to-one basis, or as part of a larger group, the aim is to develop and improve professional skills, knowledge and behaviours which will increase personal effectiveness adding value to the organisation, and broadening the career options for the employee.

Sample Professional Development Topics include:

Emotional Intelligence
Interview Skills
Personal Effectiveness
Effective Communication Skills
Personal Resilience
Time & Stress Management
Assertiveness
Customer Service (incorporating FISH!)
Presentation Skills

 

Train the Trainer
Coaching & Mentoring
Persuading & Influencing
Business Development
Call Handling
Minute Taking
Maximising Performance

Professional Development | Coaching | Management & Leadership

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